North West Improvement and Efficiency Partnership

For further information about VOCA's work, view the following presentations:

Shared Services - A R&B Position Statement.  Bob Trahern, IRRV Assistant Director, Revenues and Benefits, IRRV National Council Member

Voca and the DCLG Initiative, Presentation to the RCE's, Dave Howes

Working with Voca and Yorkshire and the Humber RCE, Doncaster Council - Improving Direct Debit Take-Up, Marie Rhodes

Direct Debit Self Assessment Framework, Andrew Burton, IRRV Head of Revenues and Customer Services, Bassetlaw District Council

How the DD tool fits in with the Efficiency Agenda, Tim Savill, Benefits Policy Lead, Audit Commission